Toneva Support
Toneva: Color AnalysisHow can we help?
Toneva: Color Analysis is designed to make personal color analysis simple, private, and understandable. Most analysis happens directly on your device, and your selfies are not uploaded to a Toneva server.
Getting the best result
- Use a clear, front-facing selfie.
- Face a soft, even light source.
- Avoid strong side lighting, colored lighting, and beauty filters.
- Keep your face unobstructed when possible.
On-device by design
Toneva processes your selfie locally for color analysis. The current version does not require an account or upload your selfie to a Toneva backend.
Frequently asked questions
Why did Toneva ask me to try another photo?
Toneva checks whether the photo is suitable for analysis. A photo may be rejected if the face is too small, blurry, too dark, strongly overexposed, turned too far away from the camera, or lit very unevenly.
Try standing near a window with soft daylight, facing the light directly, and keeping the camera at eye level.
Why can two selfies produce slightly different results?
Camera exposure, white balance, lighting direction, makeup, filters, and surrounding colors can change how skin and facial contrast appear. Toneva reduces these effects where possible, but personal color analysis from photographs is still sensitive to capture conditions.
For more confidence, use Toneva's comparison and verification features when available, and take photos under similar neutral lighting.
What does “Color Signature” mean?
Your Color Signature summarizes four characteristics Toneva uses to explain your result:
- Warmth: how cool, neutral, or warm your coloring appears.
- Depth: how light, medium, or deep the overall coloring appears.
- Chroma: whether softer/muted or clearer/brighter colors tend to harmonize better.
- Contrast: the visible light-to-dark contrast among your features.
Is Toneva a medical or skin-diagnosis app?
No. Toneva is a beauty and personal-style tool. It does not diagnose skin conditions, provide medical advice, or replace professional medical care.
Where are my saved analyses stored?
Saved results are stored locally within the app's private storage on your device. Depending on your settings and the app version, Toneva may retain a small local thumbnail for history. Original working images are not intended to be kept longer than necessary for analysis.
How do I delete a saved analysis?
Open Toneva's Color Diary/History, choose the saved result, and use the available delete option. This removes the saved local record and associated local thumbnail where applicable.
The camera preview looks wrong or stretched. What should I do?
Make sure you are using the latest version of Toneva. If the issue continues, fully close and reopen the app. If possible, include your device model and operating-system version when contacting support.
Does Toneva work offline?
The core color-analysis flow is designed to work on-device. Some operating-system or store functions may still require an internet connection, but Toneva does not need to upload your selfie to perform its core analysis.
Contact support
If something isn't working, send us a short description of the problem along with your device model, OS version, and Toneva app version.
Support email: malkeshnakrani89@gmail.com
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